Shipping & Refund

At Vape.Sydney, we aim to make every order straightforward, from checkout to delivery. This policy explains our shipping arrangements, delivery charges, order cancellations, returns and refunds.

1. Shipping & Dispatch

Vape.Sydney is based in Cabramatta, NSW.

For orders containing goods eligible for postal delivery, we arrange dispatch through Australia Post at Cabramatta Post Office on the next business day after the order and payment are confirmed.

Business days are Monday to Friday, excluding NSW public holidays.

Once your parcel has been lodged with Australia Post, we’ll send you a shipping confirmation email containing your Australia Post tracking number, so you can follow its delivery progress.

Please ensure your email address is correct when placing your order.

2. Shipping Rates

Our standard shipping charges for eligible domestic orders are:

The applicable delivery charge will be displayed at checkout before payment is completed.

These charges apply to standard shipping. Any eligible shipping promotion will be reflected in the checkout total.

3. Estimated Delivery Times

Australia Post delivery times depend on the destination, postal network conditions and other factors.

Parcels sent to Sydney and nearby areas may arrive within approximately 1–2 business days after dispatch, although delivery times can vary.

Please note that delivery estimates are not guaranteed. Delays may occur during public holidays, peak shipping periods, severe weather or other postal disruptions.

4. Order Cancellation

If you need to cancel an order, please contact us at info@vape.sydney as soon as possible.

We can generally cancel an order and arrange a refund if it has not yet been dispatched.

Once a parcel has been handed over to Australia Post, cancellation may no longer be possible. Any return or refund request will then be handled in accordance with this policy and Australian Consumer Law.

5. Lost or Missing Parcels

If your tracking information indicates that your parcel may be lost, or it has not arrived within a reasonable time, please contact us.

We will investigate the delivery status with Australia Post and work with you to resolve the issue.

If a parcel is confirmed lost in transit, we will arrange an appropriate resolution, including a replacement or refund where applicable, at no additional cost to you.

6. Incorrect Shipping Information

Please double-check your delivery details before completing checkout, including your name, street address, unit number, suburb, state and postcode.

If you notice an error after ordering, email us immediately at info@vape.sydney.

We will do our best to correct the information before dispatch. However, once a parcel has been lodged with Australia Post, address changes may not be possible.

Additional delivery charges may apply if a parcel needs to be resent because of incorrect information supplied at checkout, subject to your rights under Australian Consumer Law.

7. Change-of-Mind Returns

For eligible goods, we accept change-of-mind return requests made within 3 business days of delivery, provided the products:

• Are unused, unopened and in their original condition.

• Include all original packaging and accessories, where applicable.

• Have not been damaged, modified or altered.

• Are suitable for lawful return and resale.

Please contact us before returning any item so we can confirm eligibility and provide instructions.

For approved change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are generally non-refundable unless required by law.

8. Damaged, Faulty or Incorrect Products

If you receive an incorrect, damaged or faulty product, please contact us as soon as possible at info@vape.sydney.

Include your order number, a brief description of the problem and photographs where available.

We will review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Where a return is necessary because a product fails to meet applicable consumer guarantees, we will cover reasonable return costs as required by law.

Your statutory consumer rights are not limited by our voluntary change-of-mind return period.

9. Refund Processing

Once a refund has been approved, we will process it as promptly as reasonably possible.

Where practicable, refunds will be issued to the original payment method.

The time required for refunded funds to appear in your account may vary depending on your bank or payment provider.

10. Shipping & Product Restrictions

All orders and delivery arrangements are subject to applicable Australian laws, product regulations and Australia Post’s conditions of carriage.

Products that cannot legally be sent through Australia Post will not be dispatched using that service.

Certain regulated goods, including therapeutic vaping products, may be subject to additional supply restrictions and may require direct provision by an authorised pharmacist.

If an order cannot lawfully be fulfilled or shipped, we will contact you to discuss the available options and arrange a refund where appropriate.

Returns of restricted goods must also follow applicable legal and carrier requirements. Please contact us before attempting to return such products.

11. Contact Us

If you have any questions about shipping, tracking, cancellations, returns or refunds, we’re happy to help.

Vape.Sydney

Cabramatta, NSW, Australia

Email: info@vape.sydney

For enquiries about an existing order, please include your order number so we can assist you more efficiently.