Terms & Conditions
Last Updated: 10 October 2026
Welcome to Vape.Sydney.
These Terms & Conditions govern your access to and use of our website, https://vape.sydney, and any services made available through it.
By accessing or using this website, you agree to comply with these Terms & Conditions, our Privacy Policy and our Shipping & Refund Policy.
If you do not agree with these terms, please do not use our website.
1. Age Restriction – 21+ Only
Vape.Sydney is strictly intended for adults aged 21 years or older.
By accessing this website, creating an account, submitting an enquiry or using our services, you confirm that:
You are at least 21 years of age.
Any personal information you provide is accurate and truthful.
You are legally permitted to access and use the services available to you.
You will not allow anyone under 21 to access our website or services through your account.
If you are under 21 years of age, you must not access, browse, register for or use this website.
We reserve the right to request valid government-issued identification or other appropriate evidence to verify a user’s age and identity.
We may refuse access, suspend an account or decline a service request where age or identity requirements cannot be verified.
Our minimum age requirement of 21 is a business policy and does not replace any additional legal, clinical or regulatory requirements.
2. About Vape.Sydney
Vape.Sydney is an Australian business based in Cabramatta, New South Wales.
Our website provides information about our business and services and facilitates enquiries and transactions where legally permitted.
All website activities, services and transactions are subject to applicable Australian Commonwealth, state and territory laws.
We reserve the right to restrict particular services or transactions where necessary to meet legal or regulatory requirements.
3. Website Information and Product Availability
We aim to ensure that information published on Vape.Sydney is accurate, clear and up to date.
However, information, availability and other website details may change from time to time.
We may correct errors or update information where reasonably necessary.
Content displayed on this website does not constitute an unconditional offer to supply any particular product or service.
Products and services are available only where their advertising, sale, supply and delivery are permitted by applicable law.
Certain regulated goods may require additional identity verification, professional assessment, prescriptions or other conditions before lawful supply.
4. Accounts and Customer Responsibilities
If you create an account with Vape.Sydney, you are responsible for maintaining the confidentiality of your login credentials.
You agree to:
Provide accurate and current registration information.
Keep your account information updated.
Protect your password and account access.
Notify us if you suspect unauthorised account activity.
Use the website only for lawful purposes.
You must not impersonate another person, provide false identification or attempt to bypass age-verification or other security measures.
We may suspend or restrict an account where reasonably necessary to address suspected fraud, unauthorised access, legal non-compliance or a material breach of these terms.
5. Orders and Transactions
Any transaction made available through Vape.Sydney is subject to eligibility, lawful availability and any relevant verification requirements.
Where online ordering is legally permitted, submitting an order constitutes a request to purchase the relevant goods or services.
An automated acknowledgement does not necessarily mean an order has been accepted.
We may decline or cancel a transaction where there is a legitimate reason, including:
A legal or regulatory restriction.
Failure to satisfy applicable verification requirements.
Unavailability of the requested goods or services.
A material pricing or listing error.
Suspected fraud or unauthorised payment activity.
If payment has already been received for an order that we cannot fulfil, we will arrange an appropriate refund.
Nothing in this section limits your rights under Australian Consumer Law.
6. Pricing and Payments
Unless otherwise stated, prices displayed on Vape.Sydney are in Australian dollars (AUD).
Applicable charges, including delivery fees and taxes where relevant, will be displayed before an eligible transaction is completed.
We support payment methods as described on our separate Payment Methods page.
Available payment methods may include Visa, Mastercard and bank transfer, depending on the transaction.
Payments may be processed by authorised third-party providers, including Worldpay.
All transactions are subject to applicable payment verification and security procedures.
7. Shipping and Delivery
For goods that are legally eligible for postal delivery, Vape.Sydney arranges dispatch through Australia Post from Cabramatta, NSW.
Eligible orders are generally dispatched on the next business day following confirmation of the order and payment.
Where applicable, customers receive a shipping confirmation email containing an Australia Post tracking number.
Delivery charges, estimated delivery times, shipping restrictions and other relevant conditions are explained in our separate Shipping & Refund Policy.
Not all goods are eligible for postal delivery. Certain regulated goods may be subject to restrictions requiring direct supply or collection through an authorised process.
We do not arrange shipment of goods where doing so would breach applicable laws or Australia Post’s conditions of carriage.
8. Returns, Refunds and Cancellations
Order cancellations, return eligibility and refunds are handled in accordance with our Shipping & Refund Policy and applicable Australian Consumer Law.
Customers should contact us promptly if they wish to cancel an eligible order or report a problem with a product or service.
Our voluntary change-of-mind return conditions are separate from statutory consumer guarantees.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded under Australian Consumer Law.
9. Responsible Use and Regulated Products
Certain goods and services associated with vaping are regulated under Australian law.
Vape.Sydney does not guarantee that any particular product is appropriate, legally available or suitable for every individual.
Where a service requires consultation with a qualified healthcare professional, access to the website does not replace the required assessment or consultation.
General website information is not a substitute for personalised medical or pharmaceutical advice.
Any regulated goods will be supplied only where the applicable legal and professional requirements have been satisfied.
10. Intellectual Property
Unless otherwise stated, website content, including original text, graphics, logos, layouts and design elements, belongs to Vape.Sydney or its respective rights holders.
You may access and use website content for lawful personal purposes.
You must not reproduce, distribute, modify or commercially exploit protected website materials without the appropriate permission, except where permitted by law.
Third-party trademarks and brand names remain the property of their respective owners.
11. Acceptable Website Use
You agree not to use Vape.Sydney in any manner that could compromise its security, operation or lawful use.
Prohibited activities include:
Attempting to gain unauthorised access to accounts or systems.
Uploading malicious software or harmful code.
Using false identities or misleading account information.
Attempting to bypass website security or age restrictions.
Using automated methods that materially disrupt website performance.
Engaging in fraudulent, unlawful or abusive activity.
We may take proportionate action to protect the website, its users and our business where misuse is reasonably suspected.
12. Third-Party Services and External Links
Our website may use or link to third-party services, including payment processors, analytics providers and delivery services.
These providers operate under their own terms, conditions and privacy policies.
Vape.Sydney is not responsible for the independent content or practices of third-party websites. However, this does not exclude any responsibility we have under applicable law for services we provide or arrange.
For information about how personal information is handled, please refer to our Privacy Policy.
13. Website Availability and Liability
We take reasonable steps to maintain a functional and secure website.
Occasionally, access may be interrupted by maintenance, technical issues, network failures or circumstances beyond our reasonable control.
We do not guarantee uninterrupted access to the website.
To the extent permitted by law, Vape.Sydney is not responsible for losses arising solely from interruptions or circumstances outside our reasonable control.
However, nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
14. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our website, operations, services or applicable laws.
Updated terms will be published on this page with a revised effective date.
Changes generally apply prospectively and will not retrospectively alter the terms of an existing confirmed transaction without an appropriate legal basis or the required agreement.
Continued use of the website after updated terms take effect constitutes acceptance of those terms, where legally applicable.
15. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws.
Any dispute will be handled in accordance with applicable Australian laws and the jurisdiction of the relevant courts or tribunals.
Nothing in this section limits any consumer protection or jurisdictional right that cannot lawfully be excluded.